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Call Handler(£22k) (Immediate Start) (Hybrid/Belfast)

Job Description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Call Handlers. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

Shifts are done on a Rota basis on a Monday - Sunday shift pattern.

This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a temporary contract (Great likelihood of Permanency depending on performance).

Salary

£21,000 - £22,000 + other Additional Benefits (Top Company)

Responsibilities

  • First point of contact for our customers via inbound calls and other methods of communication.#
  • Providing a great customer service experience.
  • Direct, when appropriate to other departments to address the customer's needs.
  • Accurately recording/logging interaction with customers and updating account information.
  • Working with management to maintain best practices for efficient communication with customers.
  • Address customer questions about new products, services, promotions

The Ideal Person

  • Experience working in a similar role
  • Strong communicator
  • Positive individual
  • Great telephone manner
  • Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves on 02890330250 or jack.groves@vanrath.com in the strictest confidence.

VANRATH began in 2000, when a senior level accountant was on the lookout for new opportunities. Wayne Sullivan discovered that professional recruitment services for accountants was not quite the experience he had expected. His entrepreneurial nature and a drive to help other accountants like himself to realise their career aspirations, was the 'light-bulb' moment that encouraged him to start a recruitment agency like no other. The goal was to recruit in the same way, and to the same standard, that an employer would recruit into their own business to ensure the client would get exactly what they required.

Initially setting up shop in Dublin the name was founded, VANRATH, an amalgamation of the 2 founding partners names. In 2002, Wayne decided to return home to Belfast to take on the Northern Ireland market. He purchased VANRATH's first official home on the 6thfloor of Lesley suites which enabled the business to hit the ground running with the establishment of our Accountancy Team

IT recruitment was VANRATH's next big venture and in 2004 the team has grown the IT business into the largest IT recruitment business in Northern Ireland.