Job description
VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Service Agents. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.
The position will be based in the company's Dargan Crescent - Belfast office. 37.5 Hour working week.
This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a temporary contract (Great likelihood of Permanency depending on performance).
Salary
£23809.50 + other Additional Benefits (Top Company)
Responsibilities
First point of contact for customers via inbound calls and other channels, consistently delivering high-quality service
Supporting customers with a range of queries-technical and non-technical-from product and service info to account and billing (full training provided)
Redirecting customers to relevant departments when needed
Accurately logging interactions and updating account details
Collaborating with management to uphold communication best practices and meet internal SLAs and KPIs
Thriving in a fast-paced, supportive, and enjoyable team environment
Making retention calls-understanding concerns of customers considering leaving and offering tailored solutions to retain their business
Identifying customer needs and pain points to provide personalised support and guidance
The Ideal Person
- Experience working in a similar role
- Strong communicator
- Positive individual
- Great telephone manner
- Great attention to detail levels
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
From day one, Jack took the time to understand my skills and career goals, and quickly matched me with a suitable contract role. His strong market knowledge allows him to align the right people with the right opportunities. As my experience developed, Jack ensured my career progressed alongside it. His professional, approachable, and dedicated manner makes him highly regarded by both clients and candidates.
Jack at VANRATH was thorough and supportive throughout the recruitment process. His understanding of the market made the journey smooth and enjoyable, and I'm delighted he helped me secure the ideal role. I'd gladly work with him again.
My experience with VANRATH, particularly with Phil, has always been excellent. He has a strong grasp of the Belfast job market and is well aware of emerging opportunities. Phil is consistently informative, communicative, and uses his expertise to offer valuable insights. I highly recommend both Phil and the VANRATH team.
