Call Handler - Dargan Crescent - 24k (Tech Company)

Job Description

Vanrath are working with an Innovative EV Company, assisting them with the recruitment of a Call Handler individual. The company has invested heavily in public Electrical Vehicle charging network infrastructure throughout Northern Ireland. Fantastic company to work in.

This is a Monday - Friday (9.00am - 5.00pm) position - Permanent position.

This role will be based in the company's state of the art Dargan Crescent (North Belfast) office.

Salary

£22,000 - £25,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

  • Managing customer relationships, being the first point of contact for clients' queries and complaints.
  • Proactively handling calls to ensure all orders are logged, attended to, and completed
  • Ensuring accurate order capture and documentation.
  • Liaising with customers regarding installation status and progress updates.
  • Reporting back to clients, customers, and operational teams on work progress and completion.
  • Monitoring charger status, logging calls and jobs on the helpdesk database.
  • Diagnosing faults and providing troubleshooting support.
  • Receiving and processing deliveries.
  • Monitoring stock levels and coordinating inventory management.
  • Raising purchase orders for sub-contractors and engineers.
  • Performing general administration duties as required.

The Ideal Person

  • Experience working in a similar role
  • Proficient in the use of Microsoft Office applications
  • Expedience with CRM systems is preferred but not essential
  • Strong communicator
  • Positive individual

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Some feedback from recent VANRATH candidates-

''VANRATH were efficient and wonderful to deal with, came back to me promptly, with a number of suggestions that have helped me secure a new role. Highly recommend!''

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''Professional, on the ball, and genuinely advocate for you as an employee.''

''VANRATH were very helpful in finding me multiple roles suitable to my skill set. I had interviews within days of applying and in the end have found a role that suits me perfectly.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

'VANRATH were very easy to work with, personable and knew what questions to ask to find me the right role. Would highly recommend.''

''I would highly recommend Vanrath. Very quick response to my application. They have been extremely dedicated to finding me a role that was best suited to my future career development.''

''Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

''In my eyes, VANRATH is the clear industry leader of recruitment in Northern Ireland. With a long history of placements, they have perfected the recruitment trade, which was made very clear to me during my time with them. Whether you plan to find your new role or work directly for VANRATH, you can expect nothing but the best.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

Established in 2000, VANRATH has become a market leader in Northern Ireland. This success is a direct result of our dedication to confidentiality, professionalism and the wealth of knowledge held by our Senior Consultants. VANRATH has a demonstrable track record in pairing the best local talent with leading local businesses.

VANRATH recruits across a diverse range of sectors including:

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  • Built Environment

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  • HR

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  • Supply Chain and Procurement

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We recognise that making a career change can be a huge step. We will support you through every step of the recruitment process, from an initial discussion of your goals and aspirations, to the security of your new position.

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