Call Handler - 24k - Immediate - Belfast

VANRATH are delighted to be assisting a leading Digital Print organisation with the recruitment of a Call Handler. This is an award winning employer with a fantastic reputation and focuses and staff progression.

Location: Dargan Crescent

Salary - £23,795 - £24,000

Hours - Mon-Fri- 09:00-17:00

Responsibilities:

• Using our bespoke IT systems and product knowledge to help with customer requests in a friendly, professional and empathetic manner, via web chat, email and phone.
• Gain extensive knowledge of our products and services that we offer.
• Be able to quickly resolve any queries or complaints including arranging reprints and being able to give clear solutions to customers issues.
• Ensure that all customer enquiries and complaints are followed up and dealt with promptly and using emotional intelligence.
• Work with our different departments to get solutions to customer issues or where you see possible improvements.
• Work with couriers to deal with delivery issues.
• Be driven to always achieve and maintain top quality customer service levels.
• Any other reasonable duties as required, or at the request of management.

Essential Criteria:

• Drivers License due to the location of the role (Dargan Cresent)
• GCSE Maths and English at Grade C or above or equivalent.
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
• Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
• The ability to learn new systems and processes quickly.

Desirable Criteria

• 1+ years' experience of working in a sales or customer service environment including resolution of complaints.
• Previous experience in the print industry.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact PhilDoherty or 02890 330 250 in the strictest confidence.

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

''Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.''

''Professional, on the ball, and genuinely advocate for you as an employee.''

''VANRATH were incredibly helpful and really understood what I was looking for and my motivations.
When it came to receiving the offer they actually encouraged me to think about it, and make sure it was right for me rather than the usual recruiter thing to do which is to push to make a decision. This was a breath of fresh air and actually made the decision easier as there was no pressure.''