Call Handler - 22.5k - Magherafelt - Top Company

VANRATH are delighted to be assisting a leading Professional Services company with the recruitment of a Call Handler. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over Monday to Friday (1 Hour Lunch). No weekend working. Permanent position.

This role will be based at the companies Magherafelt office.

Salary

£22,500 + other Fantastic Additional Benefits (Top Company) & Progression Opportunities

Responsibilities

* Act as the first point of contact, providing support for all customer queries
* Provide an exceptional level of customer service, communicating to customers in a professional manner
* Responsible for the administration for a specific contract(s)
* Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
* Work as part of a team to prioritise and manage the workload
* Ensure customers are kept up to date, ensuring any issues are escalated to management
* Monitoring of target dates for jobs, tracking updates and job status
* Liaising with internal stakeholders regularly providing accurate and detailed information
* Job completions, updating and reviewing system/data input.
* Inputting codes on completions readying them for invoicing.

The Ideal Person

• Experience working in similar role (Customer Support &/or Admin)
• Experience dealing with Customer calls
• Excellent communication skills
• IT Literate

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Some positive candidate feedback we've received-

'VANRATH were very easy to work with, personable and knew what questions to ask to find me the right role. Would highly recommend.''

''I would highly recommend Vanrath. Very quick response to my application. They have been extremely dedicated to finding me a role that was best suited to my future career development.''

''Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.''

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