Job description
Business Support Manager
Location: Downpatrick
Salary: £39,000
Contract: 46 Weeks
The Opportunity
An excellent opportunity has arisen for an experienced Business Support Manager to lead and develop a comprehensive administrative business support service within a large public sector organisation.
This role will suit a confident and capable leader who can manage teams, drive service improvements and ensure the delivery of high-quality, customer-focused business support across a busy operational department.
The Role
The successful candidate will:
- Manage and coordinate a flexible Business Support team, ensuring high service standards are consistently achieved
- Lead on service transformation and continuous improvement initiatives
- Develop, review and implement business support systems, procedures and operating standards
- Oversee complaints handling, FOI requests, data subject access requests and performance reporting
- Contribute to departmental business planning and budget monitoring
- Support performance management, data validation and statutory reporting
- Deputise for senior management as required
- Ensure governance, risk management and compliance standards are maintained
This is a hands-on management role requiring strong operational oversight alongside strategic input into service development.
Essential Criteria
Applicants must demonstrate:
- A minimum Level 4 qualification (e.g. HNC in Business/Administration) and at least 6months' experience in:
- Working with internal and external customers
- Report writing and analysing statistical information
- Implementing business support processes and operating procedures
OR
- At least 12 months' relevant experience in the above areas in lieu of formal qualifications
Additionally, applicants must have:
- Experience supervising or managing staff
- Experience using Management Information Systems
- Budgetary experience (e.g. monitoring budgets, processing expenditure, raising purchase orders, approving invoices)
- Experience identifying and managing change initiatives
- Strong Microsoft Office skills (Word and Excel)
- Excellent written and verbal communication skills
- A full driving licence and access to transport (or the ability to meet the mobility requirements of the post)
What's on Offer
- Salary of £39,000
- 46-week
- Opportunity to gain senior-level public sector management experience
- A role with real impact on service delivery and operational standards
For more information, please contact Ethan Boylan today.
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