Agency Account Manager

Job Description

VANRATH are currently recruiting an Account Manager for a Digital Asset Manager for creative teams. This role would suit someone coming from an agency / creative background.

Candidates need to be residing in Northern Ireland for pay purposes.

Salary / Benefits:

30 days annual leave (including bank holidays), increasing with service Extra time off between Christmas and New Year (no leave required) Private health care (including optical & dental) Pension scheme Remote working (NI-based with occasional meetups) Social days and events Annual training allowance

£32,000 - £35,000 basic

Responsibilities:

As our Account Manager, you'll be the friendly face of the company for our customers, making sure they're getting real value from our platform, spotting opportunities for growth, and keeping relationships warm. You'll work closely with the founder and the operations team to:

  • Manage and strengthen existing client relationships and increase engagement
  • Onboard new customers with care and attention Understand customer challenges and recommend product features to address them
  • Provide feedback to the business on customer needs and issues Support customers in adopting the latest solutions and product innovations
  • Develop growth plans for key accounts, driving cross-sell and up-sell opportunities Maintain accurate account and sales records
  • Collaborate across Sales, Support, Ops, Development, and Marketing Minimise churn and champion customer loyalty

Essential Criteria:

  • Previous account management or customer success experience in creative industries
  • Willingness to learn our product inside-out and keep up with industry trends
  • Strong communication skills - able to explain clearly and listen actively
  • Self-motivation and the ability to work independently without losing touch with the team
  • A proactive, problem-solving mindset -spotting opportunities before they're obvious
  • Comfort using modern SaaS tools (CRM, project management, video calls, etc.)
  • Commercial awareness with the ability to negotiate and influence
  • A steady head under pressure and an approachable manner

Some feedback from recent VANRATH candidates-

''Vanrath have been an absolute pleasure to work with from initial job discussions to job offer and I would recommend them as the first point of call for anyone looking for exciting new opportunities.''

''I had a great experience with Vanrath, who got me through the door to my current workplace, and have been supportive through and through. I was invited for a face-to-face meet up before securing my place at work for a get to know, and it has been an absolute pleasure.''

''Vanrath have been fantastic in helping me gain employment in my chosen field. They have been extremely helpful throughout, easy to talk to, and regularly went above and beyond to ensure I was happy at my current place of employment. I hope to continue to work with them in future.''

INDCG