Job description

VANRATH is thrilled to assist our client in the search of a Work Coordinator / Scheduler. Our client is a major Property Improvement organisation.

Employment Type: Full-time - Permanent - Monday - Friday, and 3pm finish on Friday.
Location: Belfast (BT13)
Salary: £28,000 - £31,000 + Comprehensive Benefits & Career Growth Opportunities

About the Role

You'll serve as the central link between internal teams and customers, overseeing contracts, scheduling works, coordinating installers and surveyors, and ensuring all activity is accurately captured within the CRM system.

This position suits someone methodical, confident managing multiple priorities, and comfortable in a fast-paced environment where no two days look the same.

Proven scheduling experience is essential. Experience coordinating technical field teams or installation projects is highly advantageous.

Key Responsibilities

Manage new contracts from onboarding to completion, ensuring all documentation and CRM updates are precise and up to date.
Work closely with the sales team to resolve queries or discrepancies efficiently.
Schedule surveys and installations, liaising with customers and field teams to confirm arrangements.
Prepare comprehensive installation packs, including all required documentation and delivery notes.
Maintain accurate CRM records across the entire contract lifecycle.
Act as the main customer contact-providing updates, responding to queries, and delivering a positive experience.
Track progress using a new internal scheduling system and suggest improvements to streamline workflows.
Issue customer guarantees and final documentation upon project completion.
Coordinate snagging or maintenance matters and keep all stakeholders informed.
Assist finance with stage payments, invoicing, and card payment processing.
Support credit control by monitoring outstanding payments and updating records accordingly.
Contribute to weekly operations meetings and produce dashboard reports.
Drive continuous improvement by identifying and implementing process enhancements.
Provide reception cover when required.

What We're Looking For

Previous scheduling experience is essential.
Exceptional attention to detail and accuracy in handling documentation.
Calm, organised approach when balancing competing priorities.
Strong communicator with excellent customer service skills.
Confident using CRM systems and digital workflows.
Adaptable and comfortable adopting new tools or processes.

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Jack Groves in the strictest confidence.