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Administrator - Facilities and Communications (Global Company)

Job Description

VANRATH are assisting with the recruitment of a Administrator with Call Handling experience for a leading global law firm operating in over thirty countries.

This proves to be a fantastic opportunity for a professional who wants to progress their career and widen their knowledge in a Global organisation that places immense value on their staff. This organisation builds rewarding careers for their staff, with many opportunities for progression.

This role will initially completely Working from Home, with views to move to Hybrid working once the guidance has been lifted.

This is a Monday - Friday (Permanent) position.

Salary

£20,000 - £22,000 p/a + Fantastic benefits from Global Firm & Progression Opportunities

Responsibilities:

  • Wide range of administrative duties
  • Ensure that the highest standards of customer service are provided at all times.
  • Ensure that all calls and email requests are dealt with promptly, professionally and logged accurately.
  • Ensure all comments, complaints and compliments are promptly escalated.
  • Ensure quality communication between team and departments is maintained, especially during handovers.
  • Achieve call and email answer targets daily.
  • Develop meaningful relationships with different departments and service providers to ensure a seamless and professional service.
  • Support Team Leader with improving standards of service and efficiencies within the department.

The Ideal Person:

  • Excellent telephone manner - clear and well pronounced spoken English is essential
  • Strong customer service
  • Good working knowledge of Microsoft Office

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

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