Admin Assistant - 26.5k - Belfast -

VANRATH are delighted to be assisting a Major client with the Recruitment of an Outreach Admin to join their growing and dynamic team.

This is initially a 2 year Fixed Term Contract with the view to extend.

Salary - £26,551

Hours - 09:00-17:00

Responsibilities:

• Provide high quality administrative and logistical support for key Fundraising Appeals
• Support Outreach officers with administrative and logistical tasks related to key outreach events including arranging travel, visas, etc., as necessary for any overseas/external visitors to the region
• Assist the outreach team in the management of the volunteer programme including ensuring existing volunteers are adequately supported and resourced and supporting the recruitment process for new volunteers
• Proactively deal with queries from supporters via telephone, email, web and post applying a professional and courteous manner, maintaining the highest possible standards of donor care at all times and in accordance with our Supporter Charter
• Manage relationships with key third party suppliers including mailing and fulfilment agencies to ensure agreed logistical service levels are delivered to a high standard
• Ensure timely and accurate opening of daily post, preparation and processing of donation batches, recording all donations and related details on company CRM platform (Salesforce), and ensuring prompt acknowledgment to donors, within agreed key performance indicators
• Other administrative duties as directed by the Outreach Manager, Donor Services Lead and Head of Region.

Essential Criteria

• A minimum of two years' administration experience.
• Experience using Microsoft Office (Especially Excel and including Word & Powerpoint)
• Experience of scheduling.
• Customer service/care experience.
• Experience of working with a CRM (Customer Relationship Management) system or database like Salesforce desirable

INDPH

For more information on this role please contact Phil Doherty @ VANRATH

''In my eyes, VANRATH is the clear industry leader of recruitment in Northern Ireland. With a long history of placements, they have perfected the recruitment trade, which was made very clear to me during my time with them. Whether you plan to find your new role or work directly for VANRATH, you can expect nothing but the best.''

''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''The best agency I've worked with to date! They were unbelievably professional and supportive from start to finish. They listened to my needs and found a placement that was perfect for me. VANRATH were thorough and prompt when I had any questions and were a pleasure to speak to, I really can't recommend them enough.''