Admin & Customer Support (24k / Immediate Start - Financial)

Job Description

VANRATH are delighted to be assisting a leading finance organisation with the recruitment of Multiple Admin & Customer Support individuals.

Shifts are held over Monday to Friday 9.00am - 5.00pm + 1 Hour lunch. No weekend working.

The role will incorporate Hybrid working - 3 days Working From Home & 2 days Working in Belfast City Centre office.

Individuals who are immediately available - Will be preferred

First few weeks training will be in Belfast City Centre Office.

Salary

£20,000 + Bonus (Average £4,000 per year) + other fantastic additional benefits (including a fantastic pension scheme & private medical cover) - This is a fantastic company for anyone who is successful.

Responsibilities

  • Ensure that new business applications are processed efficiently and accurately
  • Provide and maintain excellent levels of customer service, providing prompt and efficient response to enquiries
  • Take ownership and responsibility when handling customer enquiries via inbound or outbound calls, emails or post
  • Provide informative and accurate information on products and services we offer to customers
  • Constantly seek new and innovative ways to meet and exceed our customers' expectations

The Ideal Person

  • Admin & Calls experience preferred
  • Confident on the phone
  • Good attention to detail levels
  • Computer Literate
  • Great communicator

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

This step may concern the interviewing of the shortlisted contenders. Efficient scheduling is important during this process, as you want to complete it as quickly as possible while also being thorough in your search. It's advisable to allow the candidates the opportunity to schedule their interview outside of normal working hours or during lunch hours in case they're already employed elsewhere.

After you have interviewed the shortlisted candidates and checked their references, it's time to choose who you want to hire. When offering the job, it's important to establish a start date and agree on the conditions. These include the salary, schedule and background check. It's wise to avoid dismissing the other candidates before the preferred contender accepts the job offer. This is in case the person accepts a counter-offer or changes their mind.

The last stage of the process is to hire and onboard your new recruit. After they accept the job offer, the new employee is ready to go through the onboarding process. This involves training, mentoring and providing them with the necessary resources to integrate successfully into the company or organisation. It's important that the onboarding programme that makes up this final stage is strong because you want new hires to feel comfortable and welcome at their new job. This avoids a high turnover rate and can improve or maintain the company's good reputation.