2nd Line Service Desk (24K) (Hybrid) (Belfast)

Job Description

Do you have 1 year experience in a Service Desk environment? Do you want an open door into working within Northern Irelands health sector?

I am delighted to once again be partnering with one of our local Health Trusts on the search for FOUR Band 4 Service Desk support engineers.

Salary/ Benefits
This role is in line with the HSCNI Bandings, at Band 4 - £23,949 + Holiday & Pension
Client
They are a large Health care organisation, based in Belfast. They are the largest healthcare user of the Microsoft Stack within the UK, and have over 100,000 devices. The trust is the largest integrated health and social care Trust in the United Kingdom. They deliver integrated health and social care to approximately 340,000 citizens in Belfast and provide the majority of regional specialist services to all of Northern Ireland


The Ideal Person
The ideal candidate will have;

  • Previous experience in a Service Desk / 1st Line Support Environment
  • Knowledge of Active Directory & MS Exchange
  • Experience in providing customer support
  • Must have a driving licence & access to a vehicle



Responsibilities

As the Service Desk Support, you will:

  • Log incidents and service requests received by telephone, email or via the vFire portal from Health Service staff and third party suppliers
  • Provide first level resolution services for a number of systems (e.g. Active Directory password resets, Samsung activations and password resets, creating email addresses and managing mailbox permissions using MS Exchange etc.)
  • Liaise with customers to acquire the necessary details regarding logged incidents and service requests
  • Liaise with second level support teams and third party suppliers to ensure incidents and service requests are dealt with in a timely manner
  • Publish notifications about service outages to customers
  • Monitor the progress of incidents and service requests that are the responsibility of the Service Desk and action in order to meet SLA targets
  • Manage incident escalations
  • Provide technical expertise, feedback and guidance to customers
  • Produce incident status reports and assemble these for distribution to relevant managers on a monthly, quarterly or ad hoc basis as appropriate
  • Undertake any other duties of a similar nature and appropriate to the grade as may be assigned by the Service Desk Manager


For further information on this vacancy, or any other IT & Tech Temporary job in Belfast or wider Northern Ireland, please apply via the link below or contact Peter Brittain in the strictest confidence.