Strategic Success Manager

Job Description

Strategic Success Manager

VANRATH has partnered with a global leading Digital Manufacturing Software provider to hire a Strategic Success Manager to their Belfast team.

The Client

aPriori solves a challenging technical problem, combining innovative algorithms and technologies. Founded in 2003, they offer the technical challenges of a startup and the excitement of a rapidly growing, established software firm.

aPriori's game-changing software is helping manufacturers embrace and thrive in the new world of digital manufacturing. The world of manufacturing has been forever changed by COVID - rapidly accelerating the transformation from physical, step-by-step development of products to fast, dynamic, collaborative digital design, sourcing and production. This is turning manufacturing on its head, enabling upstarts to disrupt the leadership positions held by the manufacturing giants. As a result - everything is changing - and opportunity abounds.

The Role

The aPriori Strategic Success Manager is responsible for ensuring customer success and desired outcomes through the strategic management of professional services and development of a product cost management solution.

They provide strategic advisement and direction, business consulting, and process change assessment during the implementation, deployment, and sustainment of aPriori's software.

A key role of the Strategic Success Manager is to foster customer loyalty by ensuring that customers can fully utilize the value of the aPriori solutions and services. The outcome of success in this role is the continuing renewal of customers' existing software subscription and the identification of expansion opportunities for additional software and services.

The Strategic Success Manager works closely with Sales Directors to understand the client's vision of success and defines the strategy and scope of engagement services to meet the customer's needs. The Strategic Success Manager then continues to work directly with a customer to evolve an implementation and expand the value aPriori can provide. The Strategic Success Manager manages the relationship and success plan a customer requires to generate business value and tracks that value to justify future software renewals and expansions.

Responsibilities

  • Management of multiple customer relationships, implementations, and project teams simultaneously
  • Responsible for customer success from pre-sale requirements gathering through customer lifecycle
  • Development of the Customer Success vison and plan for the initial deployment and beyond
  • Facilitate group discussions with a goal of identifying planned software use cases and projects, standard software usage procedures, customer business process change needs, and customer value generation activities and results tracking
  • Coordinate and facilitate all integration and configuration of software based on customer business needs
  • Coordinate and facilitate all onboarding efforts needed for the deployment
  • Coordinate and facilitate consulting activities needed for the deployment
  • Coordinate, facilitate, summarize, and report on all value implementation / value generation activities
  • Development of references and case studies internal to customer
  • Communication of status throughout the project lifecycle to all stakeholders
  • Manage and build relationship with executive sponsor and project team members
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal



The Ideal Candidate

  • 7+ years' experience and demonstrated success in managing and growing strategic relationships and multiple, complex business application/ software implementations with external clients
  • Educated to degree in Engineering, Computer Science, Business Management (advanced degree preferred)
  • Preferably engineering, manufacturing, or sourcing experience within the automotive industry
  • Experience creating, facilitating, and presenting reports to senior-level client stakeholders
  • Comfort interacting and communicating with customer executives, project team members, and individuals
  • Experience and demonstrated success in managing business process change in a consulting role
  • Demonstrated ability to develop a customer's strategy and business solution, assess customer needs, and develop project scope to meet those needs and support the strategy
  • Ability to lead and facilitate project meetings and senior level customer meetings
  • Demonstrated success leading project teams with a record of high customer satisfaction
  • Demonstrated ability to identify risks that may impact the success of the project and determine appropriate mitigating actions
  • Extremely strong written and oral communication
  • Willingness to travel up to 20% of the time



Salary/ Benefits

The successful candidate will receive a highly competitive base salary, performance related bonus and advanced benefits package.



For further information on this fantastic company or vacancy please apply via the link below or contact Marty Caskey in the strictest confidence.