Senior Complaints Handler - (Progression Role - 25k + 2.5k)

Job Description

VANRATH are delighted to be assisting a leading Tech focused - rapidly growing - company with the recruitment of degree educated Graduates who would like to move into a company that they can progress their career within.

The role available is an Senior Complaints Handler - You will join a team that has encouraged great customer care, through continuous improvement of the tools we use and the processes we put in place. There is a real progression opportunity available from this position into a Lead role.

The role is based in Belfast City Centre - Monday - Friday (Permanent) - After probation period of 3 months is passed then Hybrid working is offered.

Salary

£23,000 - £25,000 + £2,500 share options + Performance review 2 times a year (likely to get salary increase/promotion) + other Additional Benefits (Top Company). Some of the best benefits on the market (full benefits package available upon request)

The Ideal Person

  • Having experience with Complaints/ Resolving / Escalations
  • Having FCA experience is preferred
  • Having experience in Fintech or Banks is preferred but not essential
  • Someone who wants to progress their career - an individual who wants to make a strategic move for their career
  • Passionate individual and a strong communicator
  • Individual with initiative
  • Experience with any of SQL, Looker, Lean or FCA is beneficial but not essential

Responsibilities

The company is looking to bring in a proactive Senior Complaints Resolution Associate to investigate and resolve complaints and complex queries, whilst ensuring the highest possible standard of service is provided to customers.

  • Full Job spec available upon request
  • Progression Role

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves on 02890330250 or jack.groves@vanrath.com in the strictest confidence.

Individual recruitment agencies differ in their approach, but many will operate like this: an agency is sent a job description by an organisation that has a position they want to fill. The agency draws up a shortlist of applicants for the role using the bank of CVs they hold on their database. The recruiting organisation then views these shortlisted CVs and selects their preferred candidate(s) to interview. The agency coordinates an interview of the selected candidate(s) by the organisation.

There are two types of recruitment agencies: multi-discipline agencies, which handle vacancies across a wide range of sectors, and specialist agencies, recruiting only in certain fields. Both types of agencies can deal with permanent and temporary positions. Knowing which kind you're working with is a critical step when learning how to use a recruitment agency to find a job.

Recruitment agencies work with employers with vacancies to fill, by putting forward candidates they think are suitable for the role. An employer may use an agency if they have a role to fill at short notice or lack resources to hire candidates themselves.

If a candidate that an agency has put forward gets offered the position, the agency is paid by the employer. Employers that work with recruitment agencies come from all industries and include both large organisations and smaller, medium-sized ones too.