Product Support Engineer

Are you keen to take a step into the cybersecurity sector with a global leader in the area that can give you a wealth of experience and training? Our Client is extremely invested in their employees and progressing their career by great exposure to a great modern tech stack. This might be the ideal role for you!

Salary/ Benefits

In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a range of benefits including:

• Competitive compensation package
• Great Annual Leave Package
• Great employee assistance programmes
• Medical Package & Benefits

Client

Our client is one of the most successful and globally recognised leader cybersecurity. They facilitate the security of data and applications and act as the main point of contact with a worldwide presence, to help leading clients unlock through the power of the security sector. They're invested in maintaining a top tier relationship with their clients by providing the best possible customer service.

With continued expansion and team development plans over the next few years they are keen to secure the very best Product Support Engineer talent and have gained a fantastic reputation career progression and allow for employees to develop their skills in different areas of expertise and tech stack.

The Ideal Person

If you've 3+ years' experience working in a Technical Support/Product Support environment and you're looking for an exciting new opportunity:

• Experience in Information Security, QA and Cloud Services.
• Good knowledge and understanding of networks eg: TCP/IP, routing protocols, HTTP etc
• Experience of Linux
• Knowledge and understanding of databases
• Excellent analytic and problem-solving skills with a strong sense of customer commitment.

Responsibilities

As a Product Support Engineer, you will:

• Diagnosis and investigation of complex technical problems, identify root cause and provide effective solutions.
• Manage critical and high visibility customer issues.
• Work directly with product development to resolve issues in the field.
• Act as a focal point for technical issues and make sound decisions quickly.

For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Erin O'Kane in the strictest confidence.