IT Support Analyst

Are you looking to spring board your career with a hugely innovative tech company that have and are continuing to make a huge difference in the Health-care sector. This is a great opportunity to be working in an exciting up and coming space with amazing new technology that has had a hugely positive impact on the sector to date. This might be the ideal role for you!

Salary/ Benefits

In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a huge range of flexible benefits including:

• Great Competitive salary package
• Great Pension Scheme
• Operational performance bonus & On-Call rota allowance

Client

Our client is one of the most successful and leading companies within the tech for healthcare sector. They focus on establishing themselves in creating the best customer solutions daily. The aim through this role is to work alongside their clients to support, configure and deliver medical software throughout the UK & Ireland. They're invested in maintaining a top tier relationship with their clients whilst providing excellent technical support throughout.

With continued expansion and team development plans over the next few years they are keen to secure the very best Support Analyst talent and have gained a fantastic reputation in terms of helping employees maximise and develop their skills in different areas of expertise across a wide variety of work.

The Ideal Person

If you've 1-2+ years' experience working in a Technical Support/Service Desk environment and you're looking for an exciting new opportunity:

• Ability and willingness to learn quickly in order to provide effective levels of support.
• Strong analytical and problem-solving skills
• Experience of remote connection technologies

Desirable

• Knowledge/Experience of SQL
• Knowledge of web technologies
• Working knowledge of windows folder security and user permissions
• Working knowledge of different client/server operating systems.

Responsibilities:

As a Support Analyst, you will:

• Provide 1st line support - logging, investigation, escalation or resolution of client issues
• Maintain an accurate record of client contact details in collaboration with Senior Analyst.
• Ensure a high level of communication within internal departments.
• Resolution of reported issues which fall outside the Service desk.
• Ensure raised incidents are resolved in a timely fashion to comply with pre-existing service level agreements
  (SLAs)

For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Erin O'Kane in the strictest confidence.