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IT Services Desk Officer - BAND 4

Job Description

IT Services Desk Officer - BAND 4

VANRATH are delighted to be assisting our Public Sector client in the recruitment of an IT Services Desk Officer to join their highly skilled ICT Support Service team on an initial 6 month contract with a view to extend beyond that.

The organisation has a huge presence across Northern Ireland and provide essential services across all communities. This is an immediate job opportunity and the successful candidate will enjoy working on a multitude of highly impactful projects.

Salary & Benefits:

  • Band 4 Payscale
  • Excellent holiday allowance

The Ideal Person:

  • Qualification in Information Communications Technology, Computer Science or computer related subject
  • 1 years relevant IT Services Desk/Support experience.
  • Drivers Licence
  • Installation and support of equipment
  • Providing IT Support


  • Support the IT Service Desk responding to incidents and requests
  • Log and assign all calls in relation to Incidents, Service Requests and
    Requests for Information utilising IT Service Desk software
  • Assist with the support of Windows operating systems, Microsoft Office,
    Information Systems and other software widely used throughout the organisation.
  • Provide technical assistance to all facilities and departments in their use of
    desktop devices. This will include investigating reported system faults,
    resolving faults or where necessary, arranging for 3rd party contractors to
    resolve the problems
  • Manage and update databases and technical documentation
  • Administration and record keeping in relation to organisation IT assets

For further information on this vacancy, or any other similar jobs in Northern Ireland, please apply via the link below or contact Shannon McKinley in the strictest confidence.