Help Desk Admin (£24k) - Hybrid/Boucher

VANRATH are working with a innovative Network Infrastructure Company, assisting them with the recruitment of a skilled Help Desk Administrator. The company has invested heavily in public Electrical Vehicle charging network infrastructure throughout Northern Ireland.

This is a Permanent position - Hybrid Working role (50% of time in Boucher office, and 50% of time at Home (Monday - Friday 9.00am - 5.00pm).

This company has a fantastic reputation with staff, and has a great working culture.

Salary

£22,000 - £24,000 + Fantastic Benefits

Responsibilities:

• The ability to work collaboratively with your colleagues to convert leads into completed installations
• Organising, supporting, and allocating customers to other departments, as per process
• An understanding of processes as a whole and being able to see the "why" behind each stage and how that delivers our customer proposition - therefore ensuring compliance to our internal processes
• Clear communicator with a focus on listening and acute attention to detail sharing accurate information about our products and services
• Demonstrate a positive proactive approach towards organisational change and work flexibly to meet the demands of a new and evolving market

The Ideal Person:

• 2 years' working experience providing excellent customer service
• Strong customer service skills with the ability to remedy problems accurately and with speed
• Strong Computer skills
• Ability to work on own initiative, multitask and work well under pressure
• The ability to work collaboratively with your colleagues to convert leads into completed installations
• Excellent communication skills both verbal and written

Desirable:

• Familiarity working with SLAs

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

VANRATH began in 2000, when a senior level accountant was on the lookout for new opportunities. Wayne Sullivan discovered that professional recruitment services for accountants was not quite the experience he had expected. His entrepreneurial nature and a drive to help other accountants like himself to realise their career aspirations, was the 'light-bulb' moment that encouraged him to start a recruitment agency like no other. The goal was to recruit in the same way, and to the same standard, that an employer would recruit into their own business to ensure the client would get exactly what they required.

Initially setting up shop in Dublin the name was founded, VANRATH, an amalgamation of the 2 founding partners names. In 2002, Wayne decided to return home to Belfast to take on the Northern Ireland market. He purchased VANRATH's first official home on the 6thfloor of Lesley suites which enabled the business to hit the ground running with the establishment of our Accountancy Team

IT recruitment was VANRATH's next big venture and in 2004 the team has grown the IT business into the largest IT recruitment business in Northern Ireland.