FCA Call Handler - Progression Role - 25k + 2.5k

Job Description

VANRATH are delighted to be assisting a leading Tech focused - rapidly growing - company with the recruitment of degree educated Graduates who would like to move into a company that they can progress their career within.

The role available is an FCA Call Handler- You will join a team that has encouraged great customer care, through continuous improvement of the tools we use and the processes we put in place. There is a real progression opportunity available from this position into a Lead role within 18 months.

The role is based in Belfast City Centre - Monday - Friday (Permanent) - After probation period of 3 months is passed then Hybrid working is offered.

Experience within in an FCA environment is essential

Salary

£23,000 - £25,000 + £2,500 share options + Performance review 2 times a year (likely to get salary increase/promotion) + other Additional Benefits (Top Company). Some of the best benefits on the market (full benefits package available upon request)

The Ideal Person

  • Having experience with Complaints/ Resolving / Escalations
  • Experience within in an FCA environment is essential
  • Having experience in Fintech or Banks is preferred but not essential
  • Someone who wants to progress their career - an individual who wants to make a strategic move for their career
  • Passionate individual and a strong communicator
  • Individual with initiative
  • Experience with any of SQL, Looker, Lean or FCA is beneficial but not essential

Responsibilities

The company is looking to bring in a proactive Senior Complaints Resolution Associate to investigate and resolve complaints and complex queries, whilst ensuring the highest possible standard of service is provided to customers.

  • Full Job spec available upon request
  • Progression Role

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves on 02890330250 or jack.groves@vanrath.com in the strictest confidence.

Recruitment agencies help businesses find people to fill their open vacancies with the correct candidates. Employers hire recruitment agencies because they need support. They work together to find the right people to match what they are looking for. They essentially take the recruitment workload (and pressure) off an employer's hands.

There are lots of reasons why a company might get help from a recruitment agency:

  • There's no internal recruiting team and the Managers need help
  • The role requires a hard-to-find candidate which needs specialist recruitment
  • They want to expand their network by using further resources
  • They have an immediate growth spurt and need to hire quickly

Recruitment agencies work for the company they are hired by. These companies pay for the service. The recruitment agency aims to match candidates to job vacancies. They act as the middleman between jobseekers and employers.

Employment agencies work to serve job seekers. They help the candidates find their perfect job vacancy. Once they find a suitable position, they get in touch with the employer to 'sell' the employee.