Customer Support Engineer (45-50k)

Job Description


Customer Support Engineer (45-50k)

I am delighted to be working with a large Financial Services company that is really growing the support team and looking for a couple of Customer Support Engineers to join the team. The team and manager has a really good track record of helping develop individuals careers and is a close knit team where you can have direct input into the direction. Linux is the most important skill set for the role.


The Role

The company is hiring a Customer Support Engineer for our Belfast office to help expand our global support footprint for our one of our core products, used by some of the top names in financial services.
They are looking for someone who has 3+ years' experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with:
* A passion for technology, with an ability and desire to pick up new technologies
* Experience of first and second level support, and customer onboarding
* Understanding of support processes, and ability to react and adapt to changing circumstances
* Strong skills in Unix/Linux based environments
* Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks
* Experience with Financial Services, in particular concepts of Market Data and Order Entry
* Excellent communication skills

While any potential candidate will be expected to learn new and unfamiliar concepts as part of their day to day role, knowledge and experience of any of the following would be advantageous:
* Networking
* Deployment Management
* Foreign Exchange Markets
* Messaging protocols, in particular FIX
* Technical writing

Remuneration
Salary for the role is flexible depending on levels of experience but would be between 45-50k for the right candidate along with great benefits and a relaxed office culture.
To find out more information on the role advertised, please send in your CV via the link below.
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