VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Service Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.
This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.
This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a temporary contract (Great likelihood of Permanency depending on performance).
£21,000 - £22,000 + other Additional Benefits (Top Company)
- First point of contact for our customers via inbound calls and other methods of communication.#
- Providing a great customer service experience.
- Direct, when appropriate to other departments to address the customer's needs.
- Accurately recording/logging interaction with customers and updating account information.
- Working with management to maintain best practices for efficient communication with customers.
- Address customer questions about new products, services, promotions
The Ideal Person
- Experience working in a similar role
- Strong communicator
- Positive individual
- Great telephone manner
- Great attention to detail levels
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves on 02890330250 or email@example.com in the strictest confidence.
The benefit of a recruitment agency is they work with both employers who are searching for talent, and professionals who are on the hunt for career opportunities. As such, they are ideally placed to be 'in the know' and operate as an intermediary between the two parties. The knowledge recruitment consultants possess about how to avoid hiring a bad candidate can be extremely valuable; they know who is looking for work, how capable they are, and what sort of a salary expectations people have.
Once an employer has created a vacancy and established role criteria, recruitment agencies can set about finding suitable people for the position. The 'ideal candidate' is often the one who is not actively looking for a new job but would be open to one if the right opportunity presented itself. A recruitment consultant has strong networks and a clear idea of where to find these individuals.
Another benefit of using a recruitment agency is their extensive knowledge about individual segments of the jobs market and the talent that is available in particular localities. They also learn about employers' requirements and goals. This means they can source talented individuals who are capable of doing the job.