Customer Service Rep - 23k - Hybrid / Dunmurry - Global Company

Job Description

VANRATH are delighted to be assisting a global leader in survival and safety solutions with the recruitment of a Customer Service Representative to join the sales support team. A fantastic company to work within, with many opportunities for progression within a growing company in a thriving industry

This is a Hybrid working position with 2 days at home, and 3 days in office (Pick and choose which day you want to work at home). Permanent position.

Shifts are Monday - Thursday (8.30am - 5.00pm) Friday (8.30am - 2.00pm). The office is based in Dunmurry, in office.

Salary

£23,000 + Fantastic Benefits package, and development opportunities

Responsibilities:

  • Receive and process customer quotes, orders, inquiries and complaints
  • Maintain an ongoing relationship with allocated customers and sales colleagues
  • Using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer
  • Records and processes quotes and orders
  • Makes calls (by telephone or other channel) to allocated customers
  • Responds to and resolves complex or advanced issue escalations promptly and appropriately
  • Other duties assigned by your manager from time to time

The Ideal Candidate:

  • Sales Support or Customer Support Admin experience is essential
  • Great communication skills
  • Customer Focused
  • High attention levels to detail

For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence via Vanrath.

Take the phone screen as an opportunity to ask questions about the work culture and gather details about the job. Remember: an interview is a two-way street. Here are examples of questions you can ask a recruiter to gather helpful information.

While a job description might provide a good picture of what you'll be tasked with doing in the position, culture might be harder to pin down. Asking about it will give you a fuller view of what life at the company might be like and whether it fits your wants and needs.

A job description might list requirements or desired qualifications, but this question can open up the answer to revealing more about the role's priorities. The team might be looking for somebody who will execute tasks or a self-starter who will bring fresh ideas to the table.

This can help you determine if you're a fit for the position and give you clues about what skills you should emphasize and what stories to prepare in a future interview.

A phone screen is an opportunity for both parties to lay out salary expectations. Organizations typically have a budget range for roles they're filling, and it's fine to inquire about them. In fact, recruiters might ask about your salary expectations for the role.

Do some research ahead of time to see the typical salary range for a person in this role. Factor in your own experience, location, and expectations and come up with a range that is fair for somebody in your position. If a recruiter asks what your desired salary is, you can provide this range. You might also use your previous salary as a reference point and lay out expectations for an increase.

If a recruiter doesn't bring up compensation in the interview, ask about it. Though discussing salary might feel awkward, establishing expectations ensures you won't feel undersold or that you wasted your time if you receive a low offer. The recruiter can also make sure your expectations are within their budget.

Asking why an organization is hiring for a role can give you useful information about career progression opportunities, the organization's direction, and what situation you'll be walking into should you accept a job offer.

The previous person in the role may have moved on to a different job, been fired, or been promoted to a new position. In any case, you'll have a better idea of the dynamics and opportunities in that role. If the position is entirely new, ask why the position was created. You'll have better insight into whether you'll be filling a role with clear definitions or one where flexibility will be an asset.