Customer Service (Global Firm) (Finance)

Job Description

VANRATH are assisting a multinational law firm with the recruitment of a Customer Service Specialist, who will deal with the firm's clients. This is a fantastic opportunity for an individual to develop and progress within a global organisation that places immense value on their staff.

This is a Permanent Full-Time Position. Initially this role will be working from home based. Down the line this will move to a Hybrid working model, which will include 2-days in Belfast City Centre and the rest from home.

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Salary

£22,000- £24,000 + fantastic benefit package (market leading) + development and progression opportunities

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Responsibilities:

  • Liaise with teams from around the world and partners to ensure that all receivables are followed up in a timely manner in accordance with the Firm's standardized best practice, including discussing current and future issues that may delay or prevent payment of invoices

  • Liaise with Client Support teams responsible for Global Key Client relationships and provide support for any collection matters

  • Liaise with the cash management team with regard to the allocation of cash against invoices and outstanding suspense receipts

  • Produce and publish all standard and ad-hoc collections reports, and ensure all interested parties are kept up to date with relevant and timely collections information

  • Work independently to complete assigned tasks and work responsibilities in order to meet agreed objectives

  • Consider the impact of recommendations when making decisions or resolving problems

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Ideal Person:

  • High-level customer service experience, dealing with client or other businesses

  • Financial customer service background preferred

  • Proficient with Microsoft Excel

  • Ability to build strong relationships

  • Driven by results

  • Excellent English communication skills (verbal and written)

  • Ability to perform at high levels in a fast paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required

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For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

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