Customer Service Admin(26k) (Mat Cover) (Warrenpoint)

VANRATH have partnered with a Leading Packaging Company that has been pushing sustainability for decades.

Due to a pending period high volume the organisation is looking to recruit a Customer Service Admin for a Maternity Cover with the intention for a Permanent role

Monday - Friday position

Salary

£26,000

Excellent benefits also included + incentives.

Responsibilities:

To work as part of the Customer Care Team, with a focus on the Higher Education, Further Education and Schools Sectors of the Education Division in meeting its targets and key business goals

• Managing a number of customer accounts within the department.
• Ordering, delivery and stock management of all components for each account.
• Interpreting and reviewing customer forecasts and requirements to ensure customer demands are fully met, whilst minimising cost.
• Co-ordinating and processing new product developments from conception to approval/order stage.
• Communicating with customers by various methods, ensuring at all times that high standards of customer service are met.
• Liaison with all internal departments, as well as External Sales, Technical Reps, suppliers and finance service centre.
• Ad hoc duties such as project work, processing complaints, resolving invoice queries, etc. Skills Required
• Excellent customer service skills.
• Excellent interpersonal skills and an ability to communicate at all levels.
• Ability to work as part of a team, in a busy office, working to tight deadlines.
• Good organisational skills and an ability to prioritise workload.
• Excellent IT skills - including MS Office. Excellent communication and Interpersonal skills are also essential, in addition to exceptional administrative skills. Numeracy, tenacity and resourcefulness skills are also required.
• We have recently implemented SAP in Customer services therefore previous working knowledge of SAP would be advantageous

The Ideal Candidate:

• Essential Criteria
• Track record of effective customer service and engagement
• Excellent communication (both written and oral) skills
• Highly organised and detail oriented
• Demonstrated ability to handle multiple projects and tasks

For further information on this vacancy, or any other Business Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Philip Doherty in the strictest confidence on 02890 330250 or apply via the link on this page.

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