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Call Advisors (Public Sector) (£20,000+)

Job Description

VANRATH are pleased to be partnering with our large public sector client based in Belfast, for the recruitment of experienced Call Advisors to join their busy team.

This opportunity will provide the successful candidates with training and career development opportunities, working in lively city centre offices.

Employment package

  • £19,695 - £22,978
  • Full-Time, Mon-Fri, 37hrs per week
  • Generous annual leave
  • pension contribution
  • City centre location
  • Support in continuous professional development and career progression opportunities

Candidate profile

  • Four GCSE/'O' Level passes Grades A-C or equivalent
  • At least 1 years' experience dealing with incoming and outgoing calls
  • At least 1 years' experience in a computerised office environment
  • Be able to demonstrate good communication skills
  • Ability to plan, organise and prioritise workload while managing a high volume of incoming calls

Summary of the role:

  • Answering all calls into the Services Centre within target times, courteously and maintaining high standards in customer care. Meeting Key Performance Indicators and targets on a monthly basis as defined in monthly appraisals
  • Receiving, acknowledging and resolving, where appropriate, telephone and written enquiries, keeping callers regularly updated as appropriate. Referring issues, which cannot immediately be resolved to the Services Centre Manager and raising priority actions when required to operational staff.
  • Using management information to ensure that all enquiries are responded to within the target times
  • To comply with Security, Data Protection and Confidentiality Policies within the Association and alert Supervisor to any incidences or breaches of the policies or inaccuracies in the data held

For more information on this vacancy, or other Public Sector jobs across Northern Ireland, please apply via the link below or contact Aisling Bishop in the strictest confidence.

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