Band 4 Administrator (Customer Care and Performance)

A temporary ongoing opportunity for anyone looking to refine their administrative skills within a large and complex Public Sector Organisation, based in Belfast city centre.

Summary of the role:

The successful candidate will provide administrative and project support across all functions of the Customer Care and Performance team. This will include liaising with senior managers across the organisation to co-ordinate Performance Monitoring data, Key Performance Indicators, Service Level Agreements, Governance and Risk Management, Communications and a range of ad-hoc projects.

In relation to projects, the post holder will be responsible for developing, monitoring and reporting project plans to the team to ensure timely delivery.

You will be directly responsible for the development of the monthly organisational Corporate Scorecard for the SMT and Board and monthly Customer Reports for related customer organisations. This will include planning ahead to determine when information/data should be requested from service areas, ensuring it is received on time, following up in instances where the information is not provided on time, using the information/data to develop the reports and providing a narrative to outline any deviation from target.

The successful candidate will also be responsible for developing a report for the Director, providing an analysis against the Corporate Scorecard Indicators on a monthly basis. In addition, you will provide administrative and diary management support to the Assistant Director.

Employment package...
In order to attract the very best talent on the market a generous remuneration package is on offer plus a range of benefits including:

• £22,549 starting salary
• Full-Time, 37.5 hrs per week
• Hybrid working
• Full annual leave entitlement
• Benefits package and pension contribution (includes discount on fuel and groceries)
• Immediate start available
• Ongoing professional development support and career guidance form our senior consultants

Candidate requirements:

1. 1. GCSE Maths and GCSE English (A-C) OR equivalent qualification to demonstrate literacy and numeracy OR higher qualification;
   
   
2. 2 x A Levels or equivalent qualification OR higher qualification
   
   
3. 18 months' relevant experience* within the past 5 years (OR a minimum of 3 years' relevent experience if you do not posess the above qualifications)

4. Have excellent communication skills, both written and orally and the ability to develop and maintain good interpersonal relationships with staff at all levels

5. Have excellent organisational skills and experience of working to tight deadlines
   
   
6. Working knowledge and competency in use of information technology, including MS Word and MS Excel

*Relevant experience is defined as working in Governance or Risk Management or Performance Monitoring or Service Level Agreements, Customer Relations or Project Monitoring.

For further information on this vacancy, or any other Pubic Sector role in Belfast or wider Northern Ireland, please apply via the link below or contact Aisling Bishop in the strictest confidence.

Follow VANRATH on LinkedIn for:
Expert Career Advice. The Latest Top Jobs. Industry News. And much more…