Job description
VANRATH are delighted to be working with a respected public body seeking an experienced Administrative Officer to join their operational team.
What's in it for you?
£13.75 per hour
Initial minimum 3-month temporary assignment
37-hour working week (Monday-Friday, 9:00am-5:00pm)
About your next employer
You'll be joining a professional organisation in Belfast, supporting the delivery of key operational services through accurate administration, data management and customer-focused support.
About you
You will ideally have experience in:
Inputting, validating and authorising data accurately
Analysing information to identify basic data errors and taking corrective action
Dealing with customer queries, including challenging or difficult callers
Using CRM systems to input and maintain customer information
Utilising CRM systems to identify, investigate and resolve data errors
Working accurately with large volumes of information
Strong attention to detail and excellent organisational skills
What you'll do
Process, input and validate information accurately and efficiently
Undertake appropriate authorisation of data and records
Review information to identify basic errors, inconsistencies or discrepancies
Investigate data issues and undertake corrective action where required
Maintain accurate and up-to-date records across relevant systems
Input and update customer information using CRM systems
Utilise CRM functionality to identify and resolve errors or discrepancies
Respond to customer enquiries professionally and efficiently
Deal confidently with challenging, difficult or dissatisfied callers
Provide clear and accurate information to customers and resolve queries where possible
Carry out general administrative duties and support the wider team as required
For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.
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