IT Administrator ( First line support)
VANRATH are happy to be dealing with an innovative and expanding software house based in Belfast. They are currently in the process to recruit an IT administrator to join the Application technical support team.
Reporting to the technical support manager the key duties will involve:-
Answer and log incoming IT support calls into the IT Management System.
Manage incoming IT support emails into the IT Management System and direct to the necessary support queue, escalating requests to the appropriate party, as needed.
Manage all other incoming support emails and distribute to other departments as necessary (e.g. Software Development Team, Maintenance).
Monitor the call logging system to ensure that all requests for support from each site are met and responded to in an efficient and effective manner.
Liaise directly with other technical team members to improve own knowledge and help others understand and improve systems.
Liaise directly with both technical and non technical clients.
The ideal candidate will have :-
Confident communications skills
Well developed interpersonal skills
Good organisational skills
Good time management
Knowledge of IT operating systems
Sql Server Knowledge
Jira or other issue tracking system knowledge
This is an excellent opportunity to join a very progressive business which offer its employee’s a good degree of flexibility.
For further information please contact Declan Fitzmaurice in the strictest confidence on 02890 330 250 or apply via the link below.
Job Reference: DFITA_1465312758
Salary: £20000 - £22000 per annum
Salary per: Annum
Job Start Date: Asap